Asda is accelerating development of its multi-channel business with investment in click and collect for food and general merchandise and same day delivery on grocery home shopping. Announcing a 4.5% uplift in total sales, including petrol, to £22.8bn for 2012 – up from £21.8bn in 2011, Asda said it is investing over £700m of capital [...]
Only 12% of Britons have ever scanned a QR code when shopping but that three times this number would be willing to do so if they believed it would offer them added value in the form of discounts, rewards or a more personalised service, research by Hitachi Consulting UK reveals. For those aged between 18 and [...]
Over four fifths of consumers will walk out of a store if a product they want is not in stock or if the customer service is poor or has been previously. That’s one of the key findings in new research into customers’ buying behaviours and preferences by Hitachi Consulting UK, the business IT strategies and [...]
Chris Gates, director of retail at Hitachi Consulting UK, examines how the retail barometer is indicating a surge in customer loyalty following this summer’s games With the Olympics upon us, estimations vary about the value of this summer’s games to the UK economy. UK prime minister, David Cameron, anticipated this summer’s events would generate more [...]
Hitachi Consulting UK, part of the global electronics giant, has released a report ranking 20 top UK retailers’ 20 top technology challenges. The Retail Vision Report: 20 Technology Challenges from 20 Leading Retailers, shows managing multi-channel e-commerce, internationalisation and tailoring brands to different customers are the top areas of focus for 2011. However, despite many [...]
Chris Gates, director of retail at Hitachi Consulting UK, considers the trend to pop up stores and the retailer benefits and opportunities It has been reported one in six premises now stands empty across the UK, compared with just one in 20 before the start of the recession. With more empty spaces on the high street than [...]