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ACS (the Association of Convenience Stores) has welcomed the launch of the Home Office's Winter of Action, aimed at tackling retail crime and anti-social behaviour. The Winter of Action initiative...

Wikander: Gen Z’s shopping is intentional - experience-led operations should reflect that in space, signals, and sequencing Gen Z is entering its spending prime across Europe with a clear message...

The Autumn budget has been tough for shoppers and the retail and hospitality sector with impacts on food inflation, shopper behaviour and food and drink businesses, according to leading industry...

Black Friday 2025: the rise of the cautious consumer Reena Sewraz, Which? retail editor When someone mentions ‘Black Friday’, I can’t help but think of packed stores with people fighting...

Black Friday, Cyber Monday (BFCM) weekend sales are expected to hit almost £10 billion, kickstarting a festive season of crucial retail sales. Stuart Greenfield, European sales director at Advanced Supply...

Joe Phelan, money.co.uk business current accounts expert, explains why Small Business Saturday matters more than ever, how independent businesses are shaping communities, and why consumer behaviour is shifting toward ethical...

Retail sales collapsed by 1.1% in October 2025, with many retailers saying the lead up to Black Friday was to blame. Business owners and money experts shared their views on...

By: Steven Moore, managing director – Security UK, OCS Retail crime in the UK is spiralling. The British Retail Consortium reports more than 20 million theft incidents in 2023/24 –...

The energy industry has been mandated to start the transition of 30 million electric meters to Half-Hourly (HH) Settlement from October 2025 – also known as the Market-Wide Half-Hourly Settlement...

From vetting to payments If you’re a retailer, every product tells a story of your brand and also of the people and systems behind it. Which is why picking the...

The post-purchase experience is fast becoming the new marketing frontier. For years, it sat squarely in operations — a functional afterthought to the creative energy of acquisition. But as consumer...

Regulations are essential for a healthy market, but too much can strangle them and prevent innovation. For retailers who wish to operate on a larger scale, regulations are almost always...

Returns management has become a growing challenge among UK retailers and e-commerce businesses over the past decade. According to Savills, such is the extent of this escalating pattern that consumers...

It’s exceedingly difficult to reflect the in-store experience online. When you’re in-store or you’re hiring staff to work in your store, you can rely on happy, friendly interactions to build...

European PayTech, Nexi Group, supports retailers to drive growth through innovative, convenient and secure customer experiences. While the methods consumers use to make payments have evolved drastically, the checkout itself has...

Five ways to drive biscuit sales this golden quarter  It’s no secret that the golden quarter (October-December) is the most lucrative period of the year for many retailers, and despite...

With Mo-vember in full swing, coffee lovers with facial hair face a unique challenge of enjoying frothy drinks without ruining their moustaches. Below, David Cutler, Head of Training at Lavazza,...

Christmas is one of the biggest moments in the retail calendar. While shoppers start browsing for gifts, for business owners, the most critical work is happening right now. The festive...

By Huma Khan, UK country leader, Catalina Khan: AI is reshaping how we understand behaviour In a world of cautious consumers and fragmented attention, loyalty is being rewritten. Price still...

As conversations around sustainability are constantly moving forward, waterless beauty has emerged as a practical way for eco-conscious shoppers to reduce their environmental impact. The more traditional beauty products can...