Shoplifting offences have increased by almost 30% in the UK over the past year according to recent ONS data.
Over 31 million UK adults are planning on spending money over Black Friday this year, so businesses must remain vigilant when it comes to shoplifters during this busy period.
With this in mind, Shahzad Ali, CEO and security expert at Get Licensed has shared the following about protecting your business from shoplifters over the festive season: “In light of the cost of living crisis and the general savings secured on Black Friday, it’s likely that this year will see many heading to their favourite stores for the slashed prices. However, with this increased footfall comes increased risks. Shoplifters often take this period as an opportunity to steal items, particularly if staff are busy and security is limited. Businesses must know how to spot a shoplifter and be aware of how to deter these criminals from their store.”
Warning signs of a shoplifter:
1 – Frequent visits but few purchases
If someone is frequently visiting the store but rarely buying anything, this can be a sign of shoplifting. Individuals will often steal in small amounts but at a frequent rate. If someone is spending a long time walking around the store but doesn’t buy anything, there is a chance they have concealed something in their bag or clothing. That’s not to say that everyone who behaves this way is stealing, however, if there are individuals frequently behaving this way, you should proceed with caution and monitor them in the store.
2 – Nervous behaviour
If someone is behaving nervously, avoiding eye contact with staff, fidgeting and appearing anxious, they might be trying to hide something. If you are faced with a suspicious group of people, you might be able to spot a ‘weak link’ – someone who is unsure about the actions of their accomplices or who has been placed on ‘lookout’ whilst the rest of the group steal. Sometimes it’s best to trust your gut and keep an eye on those acting suspiciously.
3 – Distraction techniques
The most common distraction technique implemented by shoplifters is one person distracting the staff or engaging them in conversation or query. Whilst the store clerk is distracted or preoccupied, another person will take the opportunity to steal items. They might also request the clerk to go and ‘check the back’ for an item or will ask questions about items behind the till but not buy anything as a result. Swapping tags on items for cheaper alternatives has become more common, the shoplifter will then distract at the till to reduce the chances of the clerk noticing the discrepancy.
What can businesses do to deter shoplifters?
1 – Hire a security team
Having a few trained security guards on hand can be a great deterrent for shoplifters. Not only this but they can help boost the morale of staff and ensure that both customers and employees feel safe in the store. These individuals will have received proficient security training including protection and conflict management, taking the pressure off of staff members.
2 – Increased staffing
Stores should increase their staffing to provide the store with better coverage and opportunities to detect shoplifters. Staff should also be well-equipped with customer service skills, providing a pleasant environment for shoppers, not only will this benefit the business but it will also reduce the notability of CCTV cameras and increased security levels, especially for those innocent shoppers.
3 – Law enforcement relationships
It can be beneficial to establish a strong relationship with local law enforcement agencies. Quick response times and cooperation with police can make a significant difference in apprehending and prosecuting shoplifters. This can also help further deter shoplifters; if the store has a good reputation for catching and prosecuting these criminals, it’s likely fewer will attempt to steal from there.”
