UKCSI: Timpson, M&S and John Lewis among top performers for customer satisfaction
The twice-yearly landmark report by The Institute of Customer Service on the state of service across the UK shows satisfaction ...
Tag: UKCSI
Cost of living crisis hits UK businesses with customer satisfaction at lowest level since 2015, UKCSI finds
Poor handling of customer complaints has driven a record plunge in customer satisfaction across all sectors of the UK economy, ...
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