parcelLab, the premier global retail, e-commerce, and post-purchase customer experience platform, and Metapack, a leader in e-commerce delivery technology, today announced a strategic partnership to deliver comprehensive end-to-end solutions for retailers worldwide. By combining the strengths of both companies, parcelLab and Metapack aim to empower ecommerce with seamless delivery experiences that drive growth and enhance customer satisfaction.
This collaboration brings together Metapack’s extensive shipping network of over 350 carriers and 4000 delivery services and best-in-class Delivery Manager, Delivery Options and Metapack Intelligence solutions with parcelLab’s trusted post-purchase experience solution, parcelLab Engage, and returns experience management solution, parcelLab Retain.
Combining the strengths of both companies, the partnership provides a comprehensive suite of solutions that streamlines delivery processes, reduces costs, enhances visibility and improves customer satisfaction. parcelLab’s retail clients will have access to Metapack’s vast carrier library, removing the need for costly and complicated carrier onboarding. Metapack customers will benefit from parcelLab’s Engage and Retain product suite, enabling them to create a more personalised and engaging post-purchase journey. As a result, retailers can deliver their end-consumers a seamless and personalised delivery journey, from the initial order placement to the final delivery and throughout the return’s process.
“By combining parcelLab’s expertise in the post-purchase experience space with Metapack’s extensive global carrier network, e-commerce brands can expand their reach and ensure superior delivery experiences, even in new markets,” said Giles Whiting, CEO at parcelLab. “This partnership enables brands to foster stronger relationships with their customers, build long-term loyalty, and optimise operations for a smoother customer experience.”
“We’re always looking for innovative ways to provide more retailers around the world with the tools they need to enhance the delivery experience for end-consumers,” said Emma Clarke, senior director of product management at Metapack. “By combining our expertise in delivery management with parcelLab’s focus on post-purchase solutions, we’re providing a comprehensive end-to-end offering that helps retailers create and fulfil an accurate delivery promise, ultimately increasing customer satisfaction and lifetime value.”
Together, parcelLab and Metapack are committed to delivering innovative solutions that simplify complex technology challenges and empower retailers to succeed in today’s fast-paced digital landscape.
