PayPoint has launched its annual survey that provides its retailer partners with the opportunity to give direct feedback to the company on overall customer experience and satisfaction, as well as suggestions on how to evolve its operations.
Independently conducted by Savanta, the survey is open from 13th April to 22nd May 2026. It takes approximately 15 minutes to complete and also gives retailers the chance to win one of 30 £100 Love2Shop vouchers for taking part.
The aim of the survey is to understand and improve how PayPoint engages with retailers in order to support them with day-to-day operations.
Following feedback from last year’s survey, PayPoint launched several initiatives to improve operations for retailers, including Store Growth Specialists – a field-facing role focused on helping retailer partners grow their revenue and profitability by making the most of PayPoint’s full service portfolio.
Other notable launches included the expansion of Royal Mail Services in Collect+ sites, allowing more customers to collect, send, and return parcels at their local convenience stores, and BankLocal, a partnership with Lloyds which lets customers use PayPoint’s retail network to deposit and access cash for their bank accounts.
Ben Ford, PayPoint’s customer experience director, said: “The launch of our 2026 retailer survey is another opportunity for us to listen to and act on feedback from our retailer partners across the UK.
“We understand that the retail landscape continues to navigate new challenges each year – particularly with advancing technologies and changing consumer habits and behaviours – where our annual survey provides valuable, direct insight into everyday operations.
“While we gather insights throughout the year through our relationship managers, the survey gives retailers an opportunity to share what’s working well for them, what they’d like to see more of, and to help shape the future of our business.”
Retailers that are interested in taking part can complete the survey here.
