Papa Johns UK has extended a partnership with Uber Direct, Uber’s white label delivery service, to strengthen its customer delivery experience.
The partnership will add to and complement Papa Johns’ delivery network, ensuring customers continue to enjoy fast, reliable service when ordering via the Papa Johns website or app.
Since first partnering in April 2024, Papa Johns has seen improvements in service times, greater delivery reliability and an uplift in customer satisfaction across its 450 restaurants nationwide. Under the new agreement, Uber Direct will exclusively power the delivery of orders placed through Papa Johns’ website or app, using the same courier network and technology that supports Uber Eats.
Lee Leadbeatter, director, international operations excellence at Papa Johns UK, said: “Since partnering with Uber Direct and launching our Delivery-as-a-Service model, we have seen a noticeable uplift in operational efficiency, customer satisfaction and service. The integration has enabled us to expand our delivery reach, improve our service times, and maintain our high standards of quality, whilst delivering our pizzas Hot and Fresh.”
Serge Abdel Hak, food delivery lead at Uber Direct, said: “We’re thrilled to continue our partnership with Papa Johns UK. Together, we’ve built a reliable delivery model that not only drives cost savings and operational efficiencies, but also upholds Papa Johns’ customer guarantees. We’re proud of what we’ve achieved together and the success Papa Johns UK has seen as a result.”
Papa Johns UK customers can order their favourite pizzas directly through the website or app, earn Papa Dough on every order via their loyalty program, and enjoy a fast, reliable delivery powered by Uber.
