Domestic & General (D&G), the expert in repair and protection of household products and appliances, has extended its partnership with John Lewis, continuing to provide the extended-warranty programme “Protect Plus”.
D&G is looking forward to building on the foundations of the last four years and continuing to deliver exceptional customer support and market-leading insurance coverage to John Lewis customers. The continuation of the partnership and multi-channel growth plans will ensure Protect Plus continues to support customers and provide peace of mind.
With policies in 1 in 3 UK households, D&G’s straightforward and hassle-free service champions a more circular economy, and its ‘repair first’ ethos provides customers with Product and Replacement Care for breakdown and accidental damage for home appliances, saving 2.5m appliances from landfill each year, across the retailers it supports.
Boasting a 99.6% claims acceptance rate, D&G is the expert in protecting and repairing what we all rely on every day. So, should customers ever experience a breakdown, including on washing machines, fridges, freezers, TVs, mobile phones and other consumer electricals, D&G’s simple and transparent product range keeps customers’ homes running – with 78% of breakdowns fixed first time or where that is not possible, replaced.
D&G is at the heart of the appliance care ecosystem, connecting partners, engineers and customers effortlessly. D&G is the chosen partner for the majority of UK white goods OEMs, and this partnership comes after announced extensions with Carrefour Group, Sky, Haier and Whirlpool in the last year.
Kam Kandola, sales director at D&G, said: “We are excited to continue our strategic partnership with John Lewis and support their customers. The extended relationship is a testament to the great work across the Protect Plus team at John Lewis and D&G, who have driven exceptional customer experience and best-in-class solutions. We have established Protect Plus to both online and in-branches, to increase accessibility and meet growing demand.”
Laurence Mitchell, director of technology at John Lewis, said: “We are delighted to extend our relationship with D&G for the provision of our Protect Plus extended warranty schemes. We have been impressed by the way they have taken steps to understand what makes the John Lewis business unique and the role that they play in helping offer exceptional service to our customers.”
