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For grocery retailers, keeping pace with retail technology means understanding which investments will actually deliver the greatest value for their shoppers. Shoppers surveyed say they favor grocery retailers that help...

More than three-quarters (77%) of UK shoppers plan to take part in Black Friday this year, as ongoing cost-of-living pressures put value firmly in focus ahead of Christmas, according to...

The newly appointed Asda CEO, David Potts, has started his first official day in the role with a call to action for its 1,100 Store Managers, telling them to focus...

The Christmas season creates opportunities far beyond product promotion. Editorial features, engaging content and memorable customer experiences give retailers powerful ways to reach audiences, build brand affinity and support sales....

Molly Monks, F.I.P.A., insolvency practitioner and founder of Parker Walsh, said: “Poundland’s crisis is a stark reminder that the consequences of a major retailer’s financial difficulties extend far beyond its own...

More than eight in ten (82%) UK shoppers expect to see supermarkets to offer more food and drink deals this Christmas, as over half expect to cut their festive spending,...

Most of today's 18 to 24 year olds were still at school when credit card gambling was banned in April 2020. Yet 21.7% of them say they have gambled on...

By Ray Sheehan, founder, Old City Media For decades, retailers have focused on making their stores more efficient. Better layouts, faster checkouts, improved merchandising, and increasingly sophisticated technology have all...

Following the cyberattacks on supermarket fridges and freezers across Europe, Dai Vaughan, chief technology officer at digital transformation consultancy Public Digital and co-founder of the UK Government Digital Service (GDS)...

A lot of people sell online the way they used to hold a garage sale. A few photos, a price and a stranger turns up. The difference is that the...

By David Wolfenden, managing director of retail design agency Ripple Retail design innovation doesn’t always require a new flagship store. The same attention to detail is essential in concessions, particularly...

Following BP's Q3 results, Duncan Ferris, analyst at Freetrade, said: “Gushing profits have given BP the power to wrestle its balance sheet under control, and the oil major has seized...

James Walton, chief economist at IGD, comments: “Today’s Budget comes against a challenging economic landscape, with the OBR downgrading next year’s GDP growth forecast. Against this backdrop, the Budget will...

Charlie Markillie, partner in the Competition & Consumer Team at Knights, discusses what the recent fines issued to Wayfair, Appliances Direct and Gold’s Gym say about the Competition and Markets...

The UK vape market is entering a more considered phase. Customers are no longer looking only for the newest device or the highest advertised puff count. Increasingly, they want to...

Boots is expanding its range of healthcare services with the launch of a new Chest Infection Service*, giving customers greater access to healthcare support on the high street. Chest infections...

YourStudio managing partner Holly Simpson has discovered that Londoners want to feel agency and connection, which is missing in many new stores driven by tech-enabled optimisation and experiences, where customers...

By Sam O Brien, international managing director at Costa Coffee  Airports are among the most complex environments consumers navigate. Passengers move through a series of time-sensitive moments, from security and...

A little known loophole in UK law meant that nicotine pouches could be legally sold to under 18s, despite age restrictions on cigarettes and vapes. This closes on Thursday 29th...

By Sara Richter, CMO, SAP Engagement Cloud For years, brands have treated loyalty as something that can be built steadily over time. Combine a good product with the right incentives,...