Aptos, a leader in unified commerce solutions, today announced that EILEEN FISHER has selected the Aptos ONE POS platform to power its next chapter of retail innovation. This modern technology foundation will allow the sustainable fashion retailer to unify customer interactions across channels, increase operational agility and elevate the in-store experience.
EILEEN FISHER clothes are sold in more than 50 EILEEN FISHER stores in North America, online at eileenfisher.com and in over 400 department and specialty stores globally. Its clothing is designed to be part of a circular manufacturing model, starting with sustainable materials, then taking back its clothes to be resold through Renew, the company’s take-back program. Good-as-new pieces are resold at eileenfisherrenew.com, in two EILEEN FISHER Renew stores and in select EILEEN FISHER retail stores nationwide.
As demand for timeless, responsible fashion grows, EILEEN FISHER is modernizing its technology infrastructure to stay at the forefront of the movement. Recognizing that retail stores are the brand’s most impactful touchpoints, the company is replacing its legacy POS system with a cloud-based, mobile-first solution that will provide more personal, informed and frictionless interactions.
Following a comprehensive evaluation of the POS vendor landscape, EILEEN FISHER selected the Aptos ONE platform to advance its long-term vision. Aptos ONE POS offers the following key benefits:
- Modern, Unified Platform – Cloud-native, API-first architecture reduces technical debt, enables faster enhancements and supports future evolution without disruptive replatforming.
- Omnichannel Strength – Real-time inventory and data synchronization across POS, e-commerce and fulfillment, with unified promotions and customer profiles to support BOPIS, ship-from-store and endless aisle.
- Scalable and Future-Ready – A configurable (vs. custom-coded) model accelerates feature delivery, lowers total cost of ownership and supports growth across formats, geographies and new capabilities.
- Store and Customer Experiences – An intuitive, modern UI with mobile workflows empowers associates, speeds checkout and delivers a consistent customer experience across all channels.
“The transition to Aptos ONE will bring unprecedented flexibility to our operations, allowing us to pivot as quickly as our business needs and shopper expectations evolve,” said Wes Wilson, vice president of information technology at EILEEN FISHER. “The platform’s out-of-the-box integrations and continuous feature delivery — paired with our deep confidence in the Aptos team — were key factors in our decision. This is more than a new software rollout; it’s a profound shift that elevates every level of engagement with our customers.”
Echoing this vision, Lori Harmon, director of consumer systems at EILEEN FISHER, sees the move as a fundamental evolution of the in-store service model.
“Aptos ONE’s intuitive interface and real-time integrations simplify complex tasks, freeing our associates to focus on what they do best: creating authentic relationships with our customers,” said Harmon. “Whether looking up loyalty points or purchase history, managing real-time inventory or placing endless aisle or preorders, the result is high-touch service delivered from a single mobile device.”
Harmon also highlighted that the cohesion between in-store and online touchpoints will be a major advantage. With Aptos ONE POS and EILEEN FISHER’s e-commerce platform accessing the same payment provider and CRM system, the retailer can offer a seamless shopping journey, from streamlined returns to interactions informed by a shopper’s complete history.
“It is a privilege to welcome EILEEN FISHER as an Aptos customer and to support their unified commerce transformation,” said Aptos General Manager Jeremy Grunzweig. “With Aptos ONE, EILEEN FISHER is building the agility needed to scale its mission and define the future of responsible fashion. We look forward to a long-term partnership that helps them reach more shoppers while upholding the superior service for which the brand is known.”
