Millesima, one of the world’s most-established fine and rare wine merchants, wants to accelerate its European development and strengthen its carrier network in Europe in 2025. To support this strategy, it has implemented the nShift delivery management and experience platform. Since late 2024, Millesima has been working with nShift to improve logistics operations, expand its carrier network, and significantly enhance the delivery experience for its customers.
Working with local nShift experts, Millesima initially implemented nShift Ship to manage and optimize its shipping processes. This solution is accelerating Millesima’s European expansion by providing easy access to over 1 000 carriers in more than 190 countries. Millesima no longer has to identify and set-up carriers individually, saving money and time.
Because of the successful implementation of Ship, just months later, Millesima was eager to improve their delivery experience further and implemented nShift Track to provide customers with branded, real-time tracking updates on their orders. With notifications at every stage of the delivery journey, Millesima customers will have complete visibility on their orders from warehouse to doorstep with a personalized experience befitting the quality and value of their orders.
François D’Hautefeuille, Head of Finance at Millesima said, “Our customers count on us to deliver their orders – which can be high valued – in premium condition, regarding delay and service. We needed a solution with the carrier connections and customer experience capabilities to help us successfully engage new customers in new markets. nShift offers a platform and tools necessary to achieve this goal.”
Gary Carlile, EVP, Customer Growth at nShift said, “Millesima customers expect outstanding service and complete trust that their purchases are stored, transported, and delivered with the utmost care. As it continues to expand, the ability to seamlessly connect with the best carriers in each country and closely manage their performance will be critical to winning and retaining customers.”
François D’Hautefeuille, concluded, “We chose nShift because of the size of its carrier network and its comprehensive solution suite. We have moved from our initial introduction at the One To One Retail E-commerce event in Monaco to using multiple of nShift’s solutions in only a few months, and we’re very satisfied of the quality of the nShift team and very keen to see the results. It will provide us a driving force of our growth.”
