Foundever™ is thrilled to announce a five-year extension of its contract with John Lewis Partnership – one of the UK’s most beloved retailers. The two firms have worked together for a remarkable 17 years, and the contract extension is a testament to the unwavering commitment of Foundever to John Lewis’s success.
With over 1,000 dedicated associates globally, Foundever provides seamless omnichannel support for the John Lewis Partnership – which entails both the John Lewis and Waitrose brands – covering voice, email, digital channels and back-office operations.
The strength of this enduring relationship lies in both companies being united in their belief that the customer should always be at the heart of what they do. Together with John Lewis, Foundever strives to develop a “one team” mentality by working collaboratively to enhance the customer experience while also driving efficiency, effectiveness and value.
Foundever looks forward to the next chapter of its evolving partnership with John Lewis as both organisations continue in their lcommitment to deliver exceptional customer experiences and care.
