Which? has announced John Lewis as winner of the Retailer of the Year category at its prestigious annual awards ceremony, retaining the award for a second consecutive year.
John Lewis stood out for an impressive breadth of quality that no other retailer can match, achieving top customer scores whether shoppers are buying home appliances, technology, or furniture. The judging panel added, “John Lewis delights customers with first-class service and excellent value for money bolstered by its price-matching promise”.
The Retailer of the Year shortlist recognises brands for consistently scoring highly for delivering outstanding customer service, range and quality of products as well as value for money.
The Which? Awards span 13 categories, from home appliances to electric vehicles, with Which?’s expert judges whittling down top picks of brands going above and beyond for consumers. The coveted accolade is awarded as recognition of a brand’s dedication to providing outstanding products and services for consumers. The winners were announced at a ceremony at the Science Museum in London today (14th May), hosted by Sue Perkins.
Like the consumer champion’s product testing and research, the Which? Awards are completely independent. Winners are decided by a rigorous set of criteria including brand performance in Which? testing and surveys, reliability, and results from investigations.
Anabel Hoult, Which? chief executive, said: “The Which? Awards celebrate the brands offering truly outstanding products and services. They’re recognised as the gold standard because our independence, rigorous testing, and expertise means that when we give our endorsement, consumers and businesses can absolutely trust it.
“I offer my warmest congratulations to every winner – they should be immensely proud, as our standards are exceptionally high.”
