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Home Retail News Awards

Which? reveals John Lewis as winner of the Retailer of the Year category

by Fiona Briggs
May 21, 2025
in Awards
Reading Time: 3 mins read

Which? has announced the winners of its 2025 Which? Awards – awarding brands the coveted accolade as recognition of their dedication to providing outstanding products and services for consumers.

Winners of the 13 Which? Award categories were announced at an in-person ceremony in London today (21st May).

Which?’s expert judges whittled down top picks of brands going above and beyond for consumers in 13 categories ranging from home appliances to electric vehicles. As well as receiving a coveted Which? Awards trophy winners are entitled to use the Which? Awards winners logo across all marketing free for a year.

Like all Which? activities the awards are completely independent, brands cannot nominate themselves or influence award outcomes. Shortlists and winners are decided by a rigorous set of criteria including brand performance in Which? testing and surveys, reliability, analysis of provider data and results from investigations.

Anabel Hoult, Which? Chief Executive, said: ‘The Which? Awards celebrate brands that are truly providing outstanding products, services and value for consumers. This feels especially important as consumer budgets are often stretched, meaning every purchase is important and considered. I want to extend a huge congratulations to all the winners – they should be very proud of themselves as our standards are  incredibly high.’

The consumer champion is well known for its independent expert advice and reviews, using rigorous standards to assess thousands of products and services, and calling out practices that prevent consumer harm.

Full table of winners and shortlist:

Category2025 Winner2025 Shortlist
Which? Baby & Child Brand of the YearNunaBeSafe, CYBEX, Nuna, Thule, Vtech
Which? Banking Brand of the YearNationwideAmerican Express, First Direct, Nationwide
Which? Best Value Appliance Brand of the YearBekoBeko, Haden, Hisense, Logik
Which? Customer Service Brand of the YearZest Car RentalFirst Direct, John Lewis, NFU Mutual, Screwfix, Zest Car Rental
Which? Electric Car Brand of the YearBMWBMW, Genesis, Kia, Vauxhall
Which? Health & Personal Care Brand of the YearBraunBraun, Dyson, Lidl, Philips
Which? Home Entertainment Brand of the YearSamsungBose, JBL, LG, Samsung, Sony
Which? Insurance Brand of the YearNFU MutualLV=GI, NFU Mutual
Which? Renewable Installer of the YearKimbletechFusion Renewables Ltd, Kimbletech, So Go Solar Ltd, The Solar & Renewables co. Ltd
Which? Retailer of the YearJohn LewisAO.com, Euronics, John Lewis, Richer Sounds, The Nursery Store
Which? Travel Brand of the YearTrailfindersJet2, Liverpool John Lennon Airport, Saga Ocean Cruises, Trailfinders, Zest Car Rental
Which? Trusted Trader of the YearLCM Flat RoofingAJT Showers, Balhousie Glazing, Easystep Stairlifts, LCM Flat Roofing, Regal Kitchens
Which? Utilities Brand of the YearZen InternetOctopus Energy, SMARTY, Talkmobile, Zen Internet

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