Marks & Spencer has announced it will be recruiting over 11,000 new Customer Assistants to support in stores across the UK over the festive period.
The retailer is recruiting even more colleagues than last year with over 1000 more vacancies available, reflecting the additional investment M&S is making in colleague hours to deliver exceptional customer service.
A Customer Assistant at M&S is the face of the business and is responsible for delivering a seamless shopping experience for customers, however and whenever they choose to shop. From serving customers on the shop floor and at service points, ensuring the shelves and rails are always stocked with exceptional product, to engaging with customers to understand their needs and make recommendations; a Customer Assistant role is varied and wide-ranging.
Christmas colleagues also play an integral role in delivering M&S’ Christmas Food to Order service, which launched this year on 24th September, ensuring millions of customers get their all-important festival essentials and treats on time.
The recruitment window opens on 9th October and new colleagues will join M&S from mid November – with a range of start dates, variety of roles and flexible working patterns available. To apply, candidates can visit the M&S careers page and complete an application, before being invited to either a 1-2-1 interview or group assessment.
M&S Support Centre colleagues continue to spend seven days in store each year to help store colleagues, with four of those completed in the lead up to Christmas. Last year, Support Centre colleagues spent 103,000 hours helping M&S stores and customers over the festive period.
Sacha Berendji, Operations Director at M&S, said: “Our fantastic store colleagues play such a big part in delivering the magic of M&S at Christmas to our customers. And this year we’re recruiting even more colleagues to ensure we’re closer to customers.
“The Christmas period is a busy but exciting time for M&S and no two days are the same – in fact, many colleagues started their M&S careers at Christmas and after the festive period were invited to go onto our Stepping Into Team Manager programme. With a range of roles and flexible working patterns available, anyone who is interested in being part of something special this Christmas should visit our careers website to apply.”
The Customer Service Assistant roles will span both Foods and Clothing & Home and are located all over the UK, with vacancies in every store.
