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Retail Times Q&A with Anna Malmhake, CEO, Oriflame

by Fiona Briggs
January 23, 2026
in Comment
Reading Time: 4 mins read

1. What drew you to the beauty industry after building your career in spirits and gaming?

I have always been passionate about brands that create meaningful experiences and empower people. Beauty, much like spirits and gaming, is about self-expression and emotional connection. What truly attracted me to Oriflame was its unique mission-driven model that helps people become Beauty Entrepreneurs on their own terms. Having served on Oriflame’s Board since 2014, I already had a deep appreciation for its values and global reach operating in over 60 markets, so stepping into the CEO role felt like a natural evolution. On a personal level, I have always been a superfan of fragrances, so it has been thrilling to work with some of the leading experts and noses behind some of the most iconic perfumes of our time.

2. How has your cross-industry background influenced your approach to leading Oriflame?

Working across spirits, gaming and now beauty has taught me that while categories differ, the fundamentals of building strong brands remain the same: authenticity, innovation and consumer centricity. From spirits, I bring a focus on heritage and storytelling, from gaming, a mindset of agility and digital engagement. At Oriflame, I can combine these perspectives to create a modern beauty brand that is both aspirational and digitally connected.

3. What lessons from the gaming world do you find most valuable for shaping modern beauty experiences?

Gaming is all about immersion and personalisation, two principles that are increasingly relevant in beauty. Consumers today expect interactive experiences, whether through a virtual make-up try on powered by Augmented Reality, gamified loyalty programs or social engagement. Gaming taught me the power of creating ecosystems where people feel part of something bigger and that is exactly what we have today at Oriflame and something we are focused on amplifying even more in future.

4. In what ways has your time in the spirits industry informed your thinking around brand storytelling and positioning?

The spirits industry is rooted in heritage and lifestyle. Working with brands including Jameson Whiskey and Absolut Vodka, I learned just how powerful storytelling can be in creating emotional connections. Beauty is similar, it is not just about products, it is about identity and confidence. At Oriflame, we are elevating our brand story to celebrate entrepreneurship, empowerment and community on an even bigger stage, while maintaining the authenticity and trust that we have earned over the last 59 years.

5. How do you see community building playing a role in the future of beauty brands?

Community is the new loyalty. Beauty brands that thrive will be those that create spaces for shared values, peer-to-peer advocacy and co-creation. Oriflame has a natural advantage here, our community of more than 3 million Beauty Entrepreneurs and members are at the heart of our business model. Our business has always been built on the trust that person to person recommendations bring, and we are investing in tools and platforms that strengthen these connections globally.

6. What advantages do leaders from outside the beauty industry bring to a category undergoing digital transformation?

Fresh perspectives are invaluable during times of change. Coming from industries that have already navigated digital disruption, I bring experience in building agile organisations and leveraging technology to enhance consumer engagement. This helps us accelerate Oriflame’s transformation and stay ahead of evolving expectations.

7. How are you applying agility and innovation to Oriflame’s global strategy?

We are embedding agility into everything, from product development to digital tools for our community of Beauty Entrepreneurs. Innovation means not only creating great products but also rethinking how we connect with consumers and Beauty Entrepreneurs. Data-driven insights, rapid testing and a culture of experimentation are key pillars of our strategy.

8. What opportunities do you see for beauty brands to rethink digital consumer experiences?

The possibilities are endless: immersive content, social commerce and gamified engagement are just the beginning. Consumers want personalisation and convenience, and beauty brands must deliver experiences that feel both inspiring and effortless. At Oriflame, we are exploring ways to make beauty even more interactive and community driven.

9. How has leading companies across different cultures and markets shaped your approach to global growth at Oriflame?

It has taught me the importance of balancing global consistency with local relevance. Every market has its own cultural nuances and respecting those while maintaining a strong brand identity is critical. Empowering local teams and listening to diverse perspectives is central to how we drive growth.

10. What excites you most about redefining what a modern beauty brand can be?

The opportunity to create a brand that is inclusive, digital first and focused on our mission of helping unlock entrepreneurial potential, wherever that may be. Beauty today is about more than products, it is about empowerment, sustainability and community. At Oriflame, we are redefining beauty as a platform for entrepreneurship and self-expression, and that is incredibly exciting.

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