Tag: Whistl

Whistl reports 20% cut in carbon emissions in latest ESG report

May 20, 2026

Whistl the UK’s leading logistics specialists in fulfilment, mail and parcels has reported a 20.23% reduction in carbon emissions over ...

Rising delivery expectations increase pressure on online fulfilment and parcel services

April 14, 2026

Growing consumer expectations around delivery performance are placing increased pressure on online fulfilment and parcel delivery services, according to new ...

Whistl appoints Laura Sanjurgo as managing director of its mail business

March 4, 2026

Whistl, the UKs leading logistics specialists in e-fulfilment, mail and parcels, has appointed Laura Sanjurgo as managing director of its ...

Whistl earns third EcoVadis Gold CSR Rating

February 17, 2026

Whistl, the UK’s leading logistics specialists in e-fulfilment, mail and parcels has retained its Gold ranking for a third year ...

Whistl launches 2026 e-commerce consumer trends report

February 12, 2026

Whistl, the UK’s leading logistics specialists in fulfilment, mail and parcels, has launched its 2026 Ecommerce Consumer Trends Report, a ...

Whistl retains JICMAIL Platinum Partner status

January 15, 2026

Whistl Mail and Doordrop Media have retained their JICMAIL Platinum Partner accreditation for another year, underscoring its continued commitment to ...

Whistl stops 25 tonnes of label waste entering landfill

November 11, 2025

Whistl, the UK’s leading logistics specialists in e-fulfilment, mail and parcels, has implemented a new repurposing process for its label ...

Whistl the UK’s leading logistics specialists in e-fulfilment, mail and parcels, has seen significant wins and contract renewals across the Group in the first half of the year. New customers for Mail include Fidelity International and Blackpool Teaching Hospitals NHS Foundation Trust and, within the Posthub offering, the Blue Cross animal charity. In addition, the company has renewed its longstanding relationships with Sky, Eon and Joe Browns. Contracts for the parcels division, Parcelhub, have been renewed with YouGarden and Richer Sounds and further expanded its client base in the garden sector with Bents Garden Centre. Whistl Doordrop Media experienced a 32% increase in volume in the first six months of the year, taking advantage of the trend in using non-digital channels for acquisition activity. Client wins and renewals include the Salvation Army and Checkatrade, one of the largest users of DDM in the UK. Whistl Fulfilment continues to build its presence in this market, it was chosen by Tesco for its newly launched F&F Online provision to provide warehouse, fulfilment, delivery and return management services. Strong customer retention is reflected in the satisfaction scores for the Annual Customer survey with a Whistl Group score of 87% satisfaction. Within the business divisions, the scores were: Mail 93%, Doordrop Media 95%, Cross Border 92%, Fulfilment and Contact Centres 100% and Parcels 73%. Over the past year the company has increased its NPS (Net Promotor Score) from 42 to 54 – above the industry average of 40. A score above 50 is considered excellent. Ian Keilty, CEO, Whistl, said: “We have made a strong start to the year across the Group with these significant customer contract wins and renewals demonstrating the power of our commitment to excellent customer service which has been reinforced by the high customer satisfaction ratings we have received. We are not complacent and will always strive to be the partner of choice for our customers.”

Whistl announces significant contract wins and renewals across the Group

August 21, 2025

Whistl the UK’s leading logistics specialists in e-fulfilment, mail and parcels, has seen significant wins and contract renewals across the ...

Whistl highlight progress in second ESG Report

July 11, 2025

Whistl the UK’s leading logistics specialists in e-fulfilment, mail and parcels has published its second annual ESG Report updating stakeholders ...

Whistl appoints Ian Keilty as new CEO

April 14, 2025

Whistl, the UK’s leading logistics specialists in e-fulfilment, mail and parcels, has appointed Ian Keilty as its new chief executive ...

Whistl appoints Fliss O’Hara and Laura Sanjurgo to the executive board

January 10, 2025

Whistl, the UKs leading logistics specialists in e-fulfilment, mail and parcels, has appointed Fliss O’Hara and Laura Sanjurgo to the ...

Whistl publishes first annual ESG Report

July 3, 2024

Whistl the UK’s leading logistics specialists in e-fulfilment, mail and parcels has published its first annual ESG Report covering its ...

Whistl launches guide to improve the impact of customer satisfaction on an organisation’s performance

June 4, 2024

Whistl the UK’s leading logistics specialists in e-fulfilment, mail and parcels has launched a guide to improve the impact customer satisfaction levels ...

Whistl launches report on UK e-commerce returns trends in 2024

March 28, 2024

Whistl the UK’s leading logistics specialists in e-fulfilment, mail and parcels has launched a report on ecommerce returns covering UK consumer trends ...

Whistl win Cultural Impact Award from Institute of Couriers

October 19, 2023

Whistl, the UKs leading logistics specialists in e-fulfilment, mail and parcels, won the Cultural Impact Award from the Institute of ...

Whistl finds only 3% of consumers are loyal to an online retailer

June 19, 2023

A new report from Whistl on the current health of the e-commerce sector has found that only 3% of consumers are loyal ...