Waitrose Haslemere has reopened the doors of its West Street store following a multi-million pound refurbishment designed to deliver an even better experience for customers.
The seven week transformation brings a host of new concepts and improvements to the 10,000 sq. ft. shop, which will celebrate its 17th anniversary in May. Relaunching at 8am on Thursday 5th March, Waitrose Haslemere is set to provide customers with an expanded range of high-quality produce and an enhanced shopping experience.
Highlights from the investment include:
Upgraded service counters: modernised meat and fish counters with an extended range, including a new dry-aged beef counter, a continental meat stand, and new sushi counter.
Redesigned bakery offering: installation of a destination bakery showcasing everyday favourites as well as exclusive partnerships with Ole & Steen and GAIL’S.
‘Food lovers’ hub’: dedicated area at the front of the shop focused on food discovery with digital screens and inspirational recipe cards.
Inspirational wine offer: greater prominence for Waitrose’s award-winning wine selection with an emphasis on product discovery.
Investing in innovation: electronic shelf-edge labels to free up Partners to serve customers.
New refrigeration for improved energy efficiency.
Local customers are able to pick up John Lewis and Waitrose Entertaining orders in store, as well as order home delivery from the shop using Deliveroo.
The first shoppers through the doors will be greeted with the gift of a free tote bag for their groceries. There will also be tasting stations where customers can try delicious products.
Branch manager, Katherine Batey, who leads a team of 79 Partners at the shop, said: “We have been part of the community in Haslemere for almost 17 years and on behalf of the entire team, I would like to thank our customers for their patience and understanding while the store has been closed. We are delighted to welcome everyone back, and can’t wait to introduce them to the new features with even more great food to enjoy.”
Nationwide investment
Waitrose is committed to investing in its estate, including nationwide refurbishments and new openings. This forms part of a £1bn, multi-year programme designed to offer the very best products, service and shops for customers.
In 2025, Waitrose transformed 23 existing shops – including Weybridge and Oxted in Surrey. In November 2025 Waitrose opened its first ever ‘Home of Food Lovers’ concept store in Newbury, reinforcing its mission to be the first choice for food lovers, with many of these new features now also at Waitrose Haslemere.
In February 2026, Waitrose announced the acquisition of the freehold of Hersham Green Shopping Centre in Surrey. This secures the future of the much-loved Hersham Waitrose, which has been an integral part of the shopping centre and local community for twenty years.
In addition, the retailer has announced a new 360,000 sq ft distribution centre at Mountpark’s Bristol 360 which will deliver to around 50 current Waitrose shops, with the capacity to accommodate more.
