incanton today announces the extension of its omnichannel partnership with Nkuku, the leading retailer of ethically sourced and handcrafted homeware, for a further five years.
Under the new contract, Wincanton will continue to provide B2B and B2C fulfilment services from its specialist omnichannel facility in Northamptonshire, including the receipt of stock, storage and dispatch of goods directly to Nkuku’s ecommerce customers and leading high-street retailers.
Founded in 2003 by Alistair and Alex Cooke, Nkuku is a certified B Corp that works with a range of suppliers and artisans throughout the world.
The partnership with Wincanton, which began in 2022, has delivered strong operational performance across three consecutive peak trading periods, culminating in Nkuku’s highest performance and volume in 2024, with Wincanton processing over 135,000 orders and achieving over 95% on-time delivery.
Wincanton’s expertise in omnichannel fulfilment and its tailored, scalable service model has enabled Nkuku to meet customer demand whilst maintaining high operational standards.
Carl Moore, Managing Director – eFulfilment, at Wincanton, said: “We are delighted to extend our relationship with such a fast-growing brand like Nkuku, which has become one of the UK’s most purpose-driven retailers. Our partnership has a strong cultural fit and is truly collaborative, and we look forward to supporting the company’s ethical and environmental commitments through our own ongoing investment in sustainable operations.
“Together, we’re building a resilient platform for growth to support Nkuku’s ambitions.”
Chris Wilson, operations and impact director at Nkuku, added: “Wincanton has consistently delivered outstanding service over the past three years, and we are thrilled to be extending our partnership for a further five years. Their team has developed a deep understanding of Nkuku’s operational needs, and together we’ve built a seamless, collaborative relationship. This renewed commitment reflects the strength of our shared values and the success of working as one integrated team to deliver on our supply chain ambitions.”
