Getting your winnings out of an online casino hasn’t always been straightforward. For years, slow payouts and unexpected hold-ups left plenty of UK players frustrated, and withdrawals built up a reputation as one of the more awkward parts of the whole experience.
That picture is starting to change. Payments are becoming quicker and smoother, and Trustly is one of the options helping to make that happen by letting players move money straight from their bank without the usual friction.
To understand why so many people are turning to it, we spoke to the team at Trustly Casino UK, who specialise in tracking the top UK casinos that accept Trustly.
Withdrawals have long been a pain point for UK players
Withdrawals have always been a touchy subject in the UK gambling world. Over the years, they’ve generated a huge number of complaints, with players regularly raising concerns about delays, extra checks landing at the worst possible moment, and money taking far longer to arrive than expected. It became one of the most talked-about issues for anyone playing online.
A lot of that frustration comes down to speed, or lack thereof. When you’ve won, you want your money, and you want it without a drawn-out wait. This is particularly difficult to take when contrasted with the deposit process, which is almost always quick and effortless.
Payout speed has become one of the biggest factors players weigh up when deciding where to play, and a casino that drags its heels on withdrawals tends to lose people quickly. Predictability matters just as much. Knowing roughly when the cash will land is often the difference between a good experience and a bad one.
The good news is that things have started to move on. Recent data shared by the UK Gambling Commission showed that, of 44.2 million withdrawals made over a three-month period, the following timeframes were met:
- 96.3% cleared automatically
- 3.5% went through within 24 hours
- 0.1% took longer than 48 hours
In other words, the vast majority now go through smoothly. Speed still matters to players though, and that small slice of slow payouts is exactly what keeps the topic alive.
Where Trustly fits in
Trustly is a payment method that lets you move money directly between your bank account and an online casino. There’s no card to dig out, no separate account to set up, and no need to hand over a string of card details.
You simply log in using your online banking details to a secure system and approve the payment, much like you would with any other similar task. In most cases, this happens straight through your banking app, where approving a payment can be as quick as a fingerprint or face scan. There’s no waiting around for codes or digging out a card reader, so the whole thing is often done in a matter of seconds.
That simplicity is a big part of the appeal. Here’s what tends to win players over:
- Speed: payments are processed quickly, which is exactly what you want when cashing out.
- No extra accounts: you use a bank account you already have, so there’s nothing new to register or top up.
- Fewer steps: logging in through your bank cuts out a lot of the fiddly form-filling that other methods involve.
- A familiar route: sending money through your own bank feels safe and recognisable, rather than routing it through somewhere else.
It’s worth understanding how this plays into deposits too. In the UK, players are usually required to withdraw using the same method they used to deposit. So if you fund your account with Trustly, that’s the route your winnings will take on the way back out.
The handy part is that depositing through Trustly is just as seamless as withdrawing, so you get a quick, low-fuss experience at both ends rather than only one.
Trustly on the rise
The shift towards this kind of payment isn’t a small one. We’ve previously written about how many UK casino players are using bank transfers, which cover instant banking methods like Trustly, with this method now sitting as the second most preferred option among British players after card payments.
Part of the reason for that growth is how much the technology behind these payments has improved. Sending money straight from a bank account used to be a slow, manual chore, typing out account numbers and sort codes by hand and then waiting up to three working days for the transfer to clear.
These days it’s a different story. The whole process has been streamlined to the point where there’s very little for the player to do. That’s a strong sign of how far this option has come, and there’s little to suggest the trend is slowing down. Speed is a big part of why, since the ability to get winnings back quickly is one of the main reasons players have warmed to bank transfers, and it ties back to everything covered earlier about why fast withdrawals matter so much to people.
It’s worth keeping some perspective, though. As the UK Gambling Commission’s figures showed, most withdrawals are now smooth, but a small percentage still aren’t. When a payout is delayed, it’s usually down to the casino’s own processing and any checks it needs to run, such as identity or anti-money laundering verification, rather than the payment method itself.
Trustly speeds up the banking side of a withdrawal, but it can’t override the steps a casino is required to carry out on its end. Picking a method known for quick payments helps, but the operator’s own process still plays its part.
