By Laura McLindon, head of technical – Food and FBH, Fortnum & Mason
For more than 300 years, Fortnum & Mason has built its reputation on exceptional products, from our famous hampers and teas to own-brand food collections. Today, we source products from thousands of suppliers, ranging from global brands to small artisan producers. As a Royal Warrant holder, maintaining the quality and compliance standards expected of our products is fundamental to how we operate.
As the business grows, developing those products has become increasingly complex. More suppliers, more product information, and stricter quality and compliance requirements demand greater coordination before products reach customers.
To support our next phase of growth, Fortnum & Mason has selected Oracle Retail Brand Compliance Management to modernise the way products are developed and managed while maintaining the standards that define our brand.
This technology builds on our Oracle footprint which also includes Oracle Simphony Cloud Point of Sale to manage transactions across many of our restaurants. Together, these technologies support key areas of our business operations as we continue to grow.
Modernising product management at scale
Managing the end-to-end product lifecycle across a supplier network of our size requires close coordination between our teams and suppliers, from initial product specifications and approvals through to compliance and launch.
By implementing Oracle Retail Brand Compliance Management, we’re bringing supplier information, product specifications, approvals, and development workflows together in one place. Instead of manually tracking information across different systems, our teams and suppliers will be able to work from the same up-to-date information.
This will mean less time spent on administration and manual processes, better collaboration with suppliers, and a streamlined path from product idea to launch, giving our teams more time to focus on delivering high quality and innovative products.
Protecting the quality behind every product
Quality and compliance are central to our product development process, particularly when working with such a diverse supplier network. Having greater visibility of product and supplier information will help our teams maintain those standards as the business expands.
With Oracle we will have greater visibility and governance across the product lifecycle, with a connected view of ingredient data, supplier records, compliance documentation, packaging information, and sustainability data to support the high standards we maintain as a Royal Warrant holder. With everything in one place, our teams can make informed decisions, maintain end-to-end product traceability, and respond quickly to supplier or regulatory changes to ensure our customers have a seamless buying experience
Supporting future growth
By bringing supplier, product and compliance information all together on one platform, we’re creating a strong foundation for future innovation, including the ability to take advantage of Oracle’s expanding AI capabilities.
As the retail industry evolves, having connected and reliable information is becoming just as important as the products themselves. With Oracle, we’re giving our teams the tools to manage increasing complexity while continuing to deliver the quality, trust, and experience our customers
To see these technologies in action, join us at the National Retail Federation (NRF) show Booth #5838 in NY, January 10-12.
