Research

Two thirds (64%) of customers will leave a negative review when their delivery is delayed or they receive an unsatisfactory response to a “where is my order” (WISMO) query, highlighting...

Consumers say retailers shouldn’t ban serial returners from shopping with them, suggesting that those who return the most are often the most valuable, highest spending customers to the retailer, according...

With brands across the UK already launching campaigns to engage British Muslims around Ramadan and Eid preparations, new research reveals spending this year is set to be very different. In...

Countries indexing highest on brand affinity scores reported increased cross-border sales in the last six months of 2022, creating a map of global demand for brands looking for international growth...

We live in an era defined by technological innovation and widespread progress. What's more, organisations worldwide are advocating for diversity and inclusion, trying to create a workplace where everyone feels...

Sexually active women are having up to four times less orgasms on average than sexually active men, according to new research from sexual wellbeing brand Durex, with just 5% of...

If you still party, know what a meme is, and never utter the words “back in my day”, then you might just be a cool mum, reveals a new survey....

Leading law firm, Irwin Mitchell, has recently conducted a nationally representative study into workplace behaviour. The recently heightened awareness of quiet firing led Irwin Mitchell to investigate how workers feel they are...

New research conducted by JET - one of the UK’s leading fuel brands - can reveal that competitive pricing (51%),  a good looking/well-presented site (50%) and clean, functioning toilets (44%)...

Today, Adobe (Nasdaq:ADBE) released UK online retail insights for February 2023. Based on Adobe Analytics data, the report covers tens of billions of visits to UK retail sites, 100 million SKUs, and 18 product...

Over 65s are significantly more likely to live in energy inefficient homes, according to a new study by Kingfisher, owner of B&Q and Screwfix, in partnership with economics consultancy Cebr....

Research commissioned by Britain’s largest bakery brand, Warburtons, has revealed that children who eat a proper breakfast concentrate more at school and are likely to get better results. Research conducted with...

Navigating food waste is high on the agenda, not just for retailers and wholesalers, but also with shoppers, as Brits admit they generate so much food waste – because their...

New YouGov polling reveals that people are still noticing rising prices across several categories, particularly for groceries and home energy bills. Chief among these categories are grocery prices, with nine...

With economic uncertainty continuing, there is ongoing pressure on disposable incomes impacting consumer spending. Budweiser Brewing Group UK&I – which brews some of the UK’s best-loved beers – is bucking...

January blues seeped into February, as UK online sales recorded yet another decline in revenue (every month since May 2021 has recorded a decline except November 2022 which was flat)....

In a survey of more than 5,000 UK consumers, World Coffee Portal asked the Great British public to name their favourite coffee shop. For the 13th consecutive year, Costa Coffee...

Total Till grocery sales soared to 11.1% in the last four weeks ending 25th February 2023, up from 7.6% recorded in January as a result of accelerating food inflation (14.5%...

New data released today from The Food Foundation shows that the number of households where children cannot access enough nutritious food has nearly doubled in the past year. In January...

Despite the cost-of-living crisis, over half of UK consumers (59%) would be willing to pay more for a product of service if it guaranteed a positive digital experience. That’s according...