EDEKA Paschmann in Düsseldorf is the first supermarket in Germany to use Diebold Nixdorf’s (NYSE: DBD) Vynamic® Smart Vision I Shrink Reduction solution at its self-service checkouts. The AI-enabled technology addresses errors at the self-service checkout – both unintentional and deliberate – and offers retailers protection against the most common cause of loss in self-checkout. In addition, the systems are equipped with Diebold Nixdorf’s automatic, AI-powered age verification. Both solutions help EDEKA Paschmann reduce friction for shoppers and store staff alike, tackling the areas that cause the majority of interventions and checkout delays.
Vynamic Smart Vision I Shrink Reduction uses cameras to analyze customer behavior and activities at the self-service checkout in real time. If the system detects a missed scan or incorrect operation, customers receive a nudge via a message on the checkout display informing that an item has not been scanned correctly. Once the shopper self-rectifies and scans the product which was missed, the transaction continues without major interruption to the checkout process. Employees are only informed if the system displays another error message, so they can provide support to complete the checkout process correctly. Short, real-time video sequences of the anomaly detected by the system help to better illustrate the process to customers and explain how certain operating errors can be avoided in future.
With Vynamic® Smart Vision I Age Verification, EDEKA Paschmann is deploying another AI-enabled solution from Diebold Nixdorf. By using a consumer-facing camera and a sophisticated algorithm, shoppers can authorize the purchase of age-restricted goods like alcoholic beverages. This gives staff members time for more important tasks such as customer service or ensuring product availability, as they only need to assist shoppers who score below the age threshold or those who do not wish to opt in.
Both solutions do not involve facial recognition or the storage of images or other customer information, making them fully GDPR-compliant.
Falk Paschmann, managing director of EDEKA Paschmann, said: “The well-being of our customers is a high priority. We want to make the shopping experience as appealing as possible for them with state-of-the-art store technology. This also applies to the payment process. With Diebold Nixdorf’s Smart Vision technology, we are making the self-service area even more attractive, as we give our customers the assurance that all transactions are carried out correctly and, in the case of age-restricted goods, more quickly.”
Leyla Feghhi, head of retail sales in the DACH region at Diebold Nixdorf, said: “We are delighted to see Vynamic Smart Vision I Shrink Reduction in use for the first time in Germany at EDEKA Paschmann. With this AI-powered solution, we already cover more than 20 of the most common causes of shrink. At the same time, the technology enables employees to better assess situations so they can respond appropriately. This prevents customers from being suspected of theft every time they accidentally scan an item incorrectly, and staff from having to engage in difficult personal interventions.”
In the future, EDEKA Paschmann also plans to use Vynamic® Smart Vision | Fresh Produce Recognition, Diebold Nixdorf’s AI-powered solution for automatic recognition of fruit and vegetables.
