In recent years, AI and automation have been at the forefront of technological transformation. However, 2025 marks a new milestone and is emerging as the year of AI agents—systems capable of analysing vast amounts of data, enhancing decision-making, and expanding human capabilities. In line with this and to mark International Virtual Assistants Day (21 May), Globant (NYSE: GLOB), a digitally native company focused on reinventing businesses through innovative technology solutions, has released a new report on AI Agents, identifying the sectors poised to benefit most from this next generation of artificial intelligence: healthcare, retail & e-commerce, and finance.
Agentic AI as a key to oOptimising healthcare
According to Globant’s report, the health tech sector is expected to grow by 10% annually between 2025 and 2030. To personalise care and meet changing customer expectations, AI agents—alongside generative AI and blockchain—are improving data transparency, enhancing data accuracy, and boosting patient care efficiency.
The report highlights that AI agents in healthcare can do far more than personalise interactions using patient histories. They can help prevent cyberattacks, facilitate medical collaboration, and optimise workforce efficiency. These agents streamline workflows by eliminating unnecessary steps, saving time, reducing costs, and generating real-time reports. They can also predict trends and mitigate risks—always within frameworks that ensure compliance with safety regulations.
AI agents revolutionise retail by streamlining operations and enhancing the shopping experience
Globant’s report finds that AI agents are reshaping retail and e-commerce, not only by improving operational efficiency but also by enhancing customer experience and delivering tangible value to businesses and consumers. The report cites Gartner data, noting that investment in AI and data analytics is expected to grow by 86% by the end of 2025.
In this space, AI agents guide customers in real-time with recommendations based on behaviour and preferences. A prime example is the search engine developed by Globant and Google Cloud, which offers product suggestions, image-based search, and interactive shopping experiences. Moreover, AI agents are revolutionising marketing by automating campaigns, refining targeting, and adjusting budgets based on engagement data.
Agentic AI is no longer optional – it is the foundation of modern finance
AI is quickly becoming essential for modern financial services, as highlighted by Globant’s report. According to Market.us data cited in the study, the global market for AI Agents in financial services is projected to grow from $2.1 billion in 2024 to $80.9 billion in 2034.
Beyond basic automation, AI agents analyse risk, prevent fraud, manage investment strategies, and deliver real-time recommendations. They adapt to changing financial trends, provide contextual suggestions, and significantly reduce the time required to modernise financial systems—up to 80% reduction in migration time, according to the report. They also enhance customer experience through personalised financial assistance.
“AI agents are marking the beginning of a new technological era that will completely transform how businesses operate and compete. With exponential growth and results already redefining the rules of the game, AI agents bring unprecedented creativity, speed, and precision. Regardless of the sector, organisations that adopt these systems will be better positioned to adapt and lead in an ever-evolving environment,” said Gonzalo Vazquez, CTO of Globant Europe.
