A long-standing garage and forecourt in Chatham has been transformed into a thriving convenience store and fuel station following a major redevelopment, with the site now operating under the Nisa Express brand alongside Texaco fuel.
Managing Partner Mertkan Unsal embarked on the ambitious project in June 2022, aiming to modernise the business after lockdown. Previously operating primarily as a garage for MOTs, repairs, and services, the retail offering was minimal, with only drinks and cigarettes available. Recognising an opportunity, Mertkan decided to invest in a full redevelopment to enhance both the forecourt and store.
“We wanted to revitalise the site and create a modern, convenient shopping experience for the community,” said Mertkan Unsal. “Working with Nisa has been a great decision—their support, guidance, and flexibility allowed us to develop a store that meets the needs of our customers. Despite limitations on space, we’ve been able to introduce a strong food-to-go range and a carefully curated selection of products tailored to local demand.”
The redevelopment process took time, with planning approvals causing delays, but an interim shop was opened in the existing space while construction plans progressed. Once approved, the site was closed for around six months to complete the transformation. The store reopened in November 2024 as Nisa Express on Magpie Hall Road, working with an accredited shopfitter to ensure high standards were met.
The new store features a strong food-to-go proposition, including Costa Coffee, Rollover hot dogs, Country Choice bakery products, and an on-site bakery section. In addition, the store partners with a local sandwich and salad supplier to provide fresh, high-quality food. With a school nearby, the range has been tailored to suit students and parents, while weekends see an influx of visitors due to local football and rugby matches, prompting a focus on protein drinks, snack bars, and healthy snacks.
Taranjit Singh Dhillon, head of retail at Nisa, commented: “It’s fantastic to see how Mertkan and his team have revitalised this site, creating a modern and convenient retail space that serves the local community so well. At Nisa, we pride ourselves on supporting independent retailers to achieve their vision, and this project is a great example of how collaboration can bring real success. The store’s tailored approach, strong food-to-go offering, and community engagement make it a standout Nisa Express location.”
Beyond retail, Mertkan has actively engaged with the local community, sponsoring the local football team and supporting their academy and youth initiatives. The store also collaborates with a nearby school, donating to charity activities, and is exploring opportunities with Nisa’s Making a Difference Locally (MADL) charity to further support local causes.
Customer response has been overwhelmingly positive, with footfall and sales increasing steadily since reopening. The site’s transformation has also enhanced the garage’s appeal, modernising the customer experience while maintaining its trusted reputation.
“With the extended opening hours and a more comprehensive retail offering, we’re attracting more customers every day,” added Mertkan. “We’ve created a convenient, easy-to-use store that meets the needs of the local community, and we’re excited for what the future holds.”
The Nisa Express in Chatham is now open from 6 AM to 10 PM Monday to Saturday and 8 AM to 8 PM on Sundays, offering an accessible and convenient shopping experience for local residents and visitors alike.
