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Value for money and digital key to Dunelm’s success, says GlobalData

by Fiona Briggs
July 17, 2025
in Retailer News
Reading Time: 2 mins read

Following today’s release of Dunelm’s figures for the 13 weeks ending 28 June 2025; Emily Salter, senior retail analyst at GlobalData, a leading data and analytics company, offers her view: “Despite consumer confidence remaining brittle in 2025, Dunelm has proven that this is not an obstacle if a retailer’s proposition and price architecture meets consumer needs. Momentum has continued from Dunelm’s Q3 FY2024/25 into the final quarter of its year, with sales rising by 4.0% to bring its full year sales growth to 3.8%. The combination of Dunelm’s on-trend products, its ‘good, better, best’ product hierarchy that allows those who are feeling the impacts of growing discretionary incomes to trade up, and leading online proposition, has proved successful. Dunelm has delivered this growth profitably, with its profit before tax expected to be in line with consensus, and its gross margin expected to be 60bps higher year-on-year, ahead of guidance, as its full-price ranges continued to perform well in Q4 alongside sale products.

“Dunelm continues to strike a balance between its stores and online, investing in four new stores in the quarter, having opened six superstores in the year (not including its first central London store in Westfield White City). This includes a site in Southend in the town centre, bringing its proposition closer to a wider range of shoppers. Digital is already a strength for Dunelm, with its Q4 online penetration rising by 2ppts on last year to 42%, aided by investments such as AI-powered search and recommendations. This will be further reinforced by the appointment of Clodagh Moriarty as CEO, who has played a critical part in digital innovation at Sainsbury’s, and will likely drive further development in this area at Dunelm.

“In Q4, Dunelm continued its expansion in the Republic of Ireland through its previous acquisition of Home Focus at Hickeys, relaunching a Dublin store under the Dunelm name. This will offer consumers a wider range of products, including a more trend-led proposition, under the Dunelm name to distance itself from the more dated Home Focus offer and start to create an identity for Dunelm in Ireland. However, it will face competition from existing players, especially Home Store + More which has a similar proposition.”

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