Delivery management platform, Scurri, today reported an increase in the total gross merchandising value (GMV) of goods processed through its platform, which totalled over €12 billion in 2023.
Already working with hundreds of retailers and brands, Scurri added a mixture of enterprise and mid-market retailers, including The Perfume Shop, BrandAlley, Victoria Plumbing, Loake Shoes, LeMieux and Weird Fish, to its roster of clients last year. The new logos added in 2023, will join Scurri’s existing clients of leading retailers and brands, including Gousto and Beauty Pie, that already benefit from its delivery management and post-purchase communication solutions.
In addition to new retailer and brand clients, Scurri has also grown its partner ecosystem to ensure it can offer brands and retailers even more choice and flexibility when it comes to carrier and 3PL selection. It added 17 new carrier integrations during 2023, including two-person home delivery specialists ArrowXL and BJS; Asendia, the leading ecommerce logistics provider; and specialist cross-border providers OCS Worldwide and Pro Carrier, adding a total of 338 new carrier services in the last 12 months.
With its mission to innovate in order to keep pace with the demands of retailers and the needs of shoppers, 2023 saw a product roadmap milestone for Scurri, as the company launched its post-purchase experience solution, Scurri Track Plus. This solution allows retailers and brands to take ownership of post-sale communications and deliver branded delivery updates as well as customer engagement and re-targeting opportunities at the moment shoppers are most likely to engage with branded communications, between checkout and delivery.
Scurri’s ongoing commitment to delivering technological innovation and exceptional customer service has also seen it awarded four G2 Best Software Awards, while its Customer Satisfaction (CSAT) score has increased from 96% to 98% YoY alongside a Net Promoter Score (NPS) of +74.
Rory O’Connor, founder and CEO, Scurri said: “2023 was another very strong year for Scurri as our focus on technological innovation and exceptional customer service delivered for brands and retailers who understand the value of taking control of their fulfilment processes to improve the customer experience, boost loyalty and deliver revenue growth.”
To support its future growth trajectory, Scurri has appointed Katie Joyce as Head of Sales for Mid Market, who joins Philip Sambrook, Senior Sales Director for Enterprise, to provide a dual mid-market and enterprise sales focus in the UK and Europe. Forty new roles are planned over the next two years, bringing its total headcount to more than 100 employees based in its new state of the art HQ in Wexford, Ireland and London office as it continues to grow its market share and global reach.
