TentBox, the British home of roof tents, has extended its contract with ArrowXL the UK’s largest and longest established two-person home delivery specialist, to deliver over 200 tents per week (an increase of 37%) to households across the UK, to support increased seasonal demand.
TentBox will continue to use ArrowXL’s warehouse in Wigan to store its products, reaping the benefits of consolidating its home delivery and warehousing needs, to ensure that customers receive their products quicker, whilst reducing transportation costs and time handled.
Camping has significantly increased in popularity since the pandemic with 42% of people in the UK going on a camping trip at least once a year. In 2021 the UK spent £2.7 billion on camping trips – 80% more than in 2020. TentBox was founded in 2014, and has since grown to become the best-selling UK roof tent brand.
ArrowXL’s flexible scheduling will allow customers to choose a delivery date and time slot that fits their schedule, ensuring minimal disruption to their day. They will be kept informed with personalised communication, including emails, SMS updates and live tracking, providing them with real-time order status.
In addition to the warehousing and delivery services, ArrowXL will support TentBox with their new ‘rework service’. Any returns, or change of mind products, will be
returned to the Wigan Hub where the AXL team will assess and grade the item and provide Tentbox with a quality report. Tentbox will then list the product on an online marketplace, and once sold, ArrowXL will complete the final mile delivery.
“We are a fast-growing brand that’s changing the way people camp,” commented Neill Shurville, managing director at TentBox. “Our TentBoxes can attach to any vehicle and provide a comfy camping alternative to a traditional tent.
“We’ve been working with ArrowXL for over two years now and their delivery and customer service teams have been fantastic. We’re excited about developing our rework service with them, and promoting the importance of the circular economy within the camping industry.”
Allan Pape, business development manager at ArrowXL, added: “ArrowXL’s expertise in handling large, bulky items with precision aligns perfectly with TentBox’s need for careful and reliable delivery of their unique products. As the camping
industry continues to grow and demand increases throughout the summer months, we look forward to supporting them with a first-class delivery service.”
