Global-e (Nasdaq: GLBE), the platform powering global direct-to-consumer e-commerce, announced today its partnership with Harrods, the world’s leading luxury department store, to enhance its international online operations. This collaboration will enable Harrods to bolster its e-commerce strategy in over 200 markets worldwide, offering customers around the globe a seamless online shopping experience.
The collaboration underscores the shared commitment from Global-e and Harrods to deliver a premium, online retail journey that is synonymous with Harrods’ in-store service and reputation for excellence. Global-e’s platform will ensure customers worldwide enjoy the same high-quality experience and personalization that defines Harrods.
Harrods will leverage Global-e’s platform to offer an elevated, localized shopping experience for their customers. Key features include browsing and payment in local currencies, a wide range of local and alternative payment methods, attractive shipping offerings, advanced duty and tax calculations and prepayment for a guaranteed final cost of purchase, and an easy return process. Global-e’s technology will equip Harrods with an optimized approach to international sales while navigating the complex nature of global e-commerce; combining best-in-class localization capabilities, streamlined operations, trade compliance, big-data best practice business intelligence models, and deep local market expertise.
“We are proud to partner with Harrods, an icon in luxury retailing known for its commitment to unparalleled service and excellence, by powering its international online e-commerce operations,” said Cristian van Tienhoven, CEO of Global-e Europe. “Our team expertly executed the migration, allowing Harrods to efficiently launch its enhanced e-commerce platform. By leveraging our in-depth, data-driven understanding of customer needs across 200 markets and our scalable platform, we are enabling Harrods to create tailored and localized shopping experiences for its customers worldwide.”
“At Harrods we are continuously expanding our e-commerce presence to deliver memorable experiences to our customers around the world, making it crucial to partner with those who can support our ambitious goals. We have partnered with Global-e to provide a seamless customer experience for both our UK and international visitors,” said Caitlin Innes, chief digital and customer officer at Harrods. “Global-e brings a wealth of experience in managing international transactions and deliveries for a range of major international companies and its robust technology platform, extensive industry insights, and proven expertise made it the ideal choice.”
