Zalando, one of Europe’s leading online platforms for fashion and lifestyle, launched a new tool that enables customers to receive size advice based on their unique body measurements. By taking two pictures of themselves with their devices in tight clothing, Zalando is able to predict the customer’s body measurements to help them find the right fit for their fashion purchases. This marks a first in the industry as no other platform at Zalando’s scale has introduced such a feature yet.
This feature is now available for customers in the DACH region, who will be able to use it for women’s tops, such as dresses. In fact, this is one of the most challenging categories for customers to find the right size, and thanks to this solution, Zalando aims to help them find the perfect fit. The company will further expand to more categories and markets in the future.
“Helping customers find the right fit is an important part of deepening customer relationships. It’s frustrating to wait for an item to then discover it does not fit. With the introduction of size advice with body measurements we continue to leverage our innovations to help our customers with one of the main problems of the fashion industry,” says Stacia Carr, VP Size & Fit at Zalando. “We can also continue supporting our brand partners, since this feature can provide further insights on their customers’ size and fit requirements”.
Zalando is committed to providing customers with personalized experiences that are built on a foundation of trust and privacy. Thus, when customers’ body measurements are predicted, no photo leaves customers’ phones and customers have full control of their data sharing preferences.
‘Size recommendations with your measurements’ is the next step on Zalando’s journey to help customers find the right fit at first try and will also allow Zalando to pave the way for a more personalized Virtual Fitting Room experience. In the future, both technologies can be integrated so customers can create a 3D avatar that represents more accurately their body shapes, taking into consideration their unique body measurements.
Through the work of Zalando’s in-house team working on Size & Fit the company has already reduced size related returns by 10% compared to items without size advice The experience is based on both Zalando’s technology and the one developed by Fision, a Swiss Mobile Body Measurement App Developer, Zalando acquired in 2020.
