The UK’s largest independent fragrance retailer, The Fragrance Shop has been awarded the Feefo Platinum Trusted Service Award for the 4th consecutive year.
Feefo has presented Platinum Trusted Service Awards to businesses that have achieved a minimum Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2022 and 31st December 2022.
The Fragrance Shop CEO Sanjay Vadera MBE comments: “We’re delighted to have been awarded the highly coveted Feefo Platinum Trusted Service Award for the 4th year running. This award is a reflection of the commitment and dedication shown by the entire team to get it right for the customer, even when faced with a challenging economic landscape.”
“We are particularly proud that this award is based on feedback from real customers who we are proud to serve.”
“The customer is at the heart of everything we do at The Fragrance Shop and our number one priority has always been delivering the best service and the best value for them. The implementation of initiatives such as our MyTFS Membership scheme and scentaddict has really resonated with our customers who want the best fragrance discounts and offers available, alongside the very best service.“
Congratulating The Fragrance Shop, Tony Wheble, CEO at Feefo, said: “This year has been a difficult one for so many businesses. I’m delighted to recognise thousands of our clients that
have overcome various challenges to provide such high levels of customer service and satisfaction.”
“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.”
“A particular congratulations to The Fragrance Shop for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”
An independent seal of excellence, which recognizes businesses that consistently deliver a world-class customer experience, Feefo established the Trusted Services Awards in 2014 to recognise brands that use the platform to collect verified views and receive exceptional feedback from their customers.
The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.
Working with over 6,000 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.
With consumer confidence at near historic lows due to rising inflation, as well as research from the Institute of Customer Service revealing that complaints rose to 17.3% in the second half of 2022, this award celebrates brands that are successfully navigating tough market conditions to deliver exceptional service.
